1. Initial Contact: Contact us to schedule an appointment for viewing the items you wish to sell.
2. Assessment: During the viewing, we assess your needs and timelines, take photos and measurements, and compile a full inventory.
3. Quote: We send you an estimated quote for the items.
4. Buyer Notification: Upon accepting the quote, we notify our database of potential buyers. Items are reserved and paid for by buyers.
5. Collection: We arrange a convenient collection time for you.
6. Payment: You receive payment either per item or as a lump sum once all items are sold, based on your preference.

The removal timeline depends on the package you choose and personal deadlines:

• STANDARD: 1 to 14 days, depending on the quantity and type of goods.
• STORE AND SELL: 1 to 3 days, depending on the quantity and type of goods.
• SPEEDY: 1 to 2 days.

We price items based on:

1. Quality and Condition: The overall condition and quality of the items.
2. Scarcity and Availability: The rarity and availability of the items in the region.
3. Market Knowledge: Our extensive knowledge of the second-hand market and current market trends.
4. Market Research: Continuous research to stay updated with market trends for your pre-loved goods.

We do not accept:

• Broken items
• Items with missing pieces
• Rusted or significantly worn-out items, including appliances, gadgets, and furniture.

Smous offers a 10-day return policy on electrical appliances purchased, such as fridges, TVs, microwaves, and ovens.